Terms of service

Terms of Service

Last updated: 2 October 2026

This website and online store are operated by Restore Plus CO PTY LTD, trading as Restore Plus (“Restore Plus”, “we”, “us” or “our”).

These Terms of Service apply to your use of our website and purchases made through our online store. Please read them before placing an order. By placing an order, you agree to these terms.

Our Privacy Policy, Returns and Refunds Policy and Shipping Policy provide further information about our Services. Nothing in these terms excludes, restricts or modifies rights you have under Australian Consumer Law or other applicable laws.

1. Using our website

You must use our website lawfully and provide accurate information when placing an order or contacting us.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to accounts, systems or personal information.

  • Introduce malicious software or interfere with the website’s operation.

  • Copy or commercially exploit our website content without permission, except where permitted by law.

  • Submit content that infringes another person’s rights or is unlawful, threatening or abusive.

If you create an account, keep your login details secure and contact us promptly if you suspect unauthorised access.

If you are under 18, please have a parent or guardian place your order.

2. Product information and safe use

We aim to provide accurate product descriptions, images and instructions. Colours may appear slightly different depending on your screen settings.

Please read and follow all instructions, warnings and suitability information on the product packaging before using a Thermaease patch. Website content does not replace the instructions supplied with the product.

Information on our website is general product information and is not personalised medical advice. If you are unsure whether a product is suitable for you, seek advice from a qualified healthcare professional.

If you experience unexpected irritation, excessive heat or another safety concern, stop using the product and contact us. Seek medical assistance where appropriate.

Product experiences may vary between individuals. This does not limit our responsibility for product descriptions, advertised claims, safety or applicable consumer guarantees.

3. Prices and payment

Prices are displayed in Australian dollars unless expressly stated otherwise. Any applicable GST is included in the displayed price.

Delivery charges and any other applicable charges will be shown before you complete checkout.

Payment must be made using an available checkout method. Payments are processed through Shopify and our payment providers and may be subject to their applicable terms.

We may update prices and promotions for future purchases. Price changes will not alter an order we have already accepted.

4. Orders and availability

Please check your selected products, quantities, contact details and delivery address before completing checkout.

After placing an order, you will receive an order confirmation. We will contact you promptly if we cannot fulfil your order.

We may decline or cancel an order where there is a reasonable basis, including:

  • A product is unavailable.

  • Payment cannot be processed.

  • We reasonably suspect fraud or an unauthorised transaction.

  • The delivery address is outside our available delivery area.

  • A significant listing or pricing error affects the order.

If an error affects your order, we will explain the issue and, where appropriate, offer you the choice of proceeding on corrected terms or cancelling for a refund. We will not charge an additional amount without your agreement.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled items and any associated delivery charges that are no longer applicable.

5. Order changes and cancellations

If you need to change or cancel an order, email support@restoreplus.live immediately.

We will check whether your request can be accommodated, but changes or cancellations cannot be guaranteed once processing has begun. Change-of-mind cancellations are subject to our agreement.

This does not affect any cancellation or refund rights available under applicable law.

6. Shipping and delivery

We currently deliver to addresses within Australia. Available delivery options and charges are displayed at checkout.

Delivery timeframes are estimates unless we expressly agree to a guaranteed delivery date. If a material delay occurs, we will work with you to resolve it in accordance with applicable law.

You are responsible for providing an accurate delivery address. If incorrect details cause an order to be returned or require redelivery, we may ask you to pay reasonable additional delivery costs. We will explain these costs before arranging redelivery.

If your order is missing, damaged in transit or marked as delivered but cannot be located, contact support@restoreplus.live. We will investigate with the delivery provider and work with you to resolve the issue.

Further information is available in our Shipping Policy.

7. Returns, refunds and consumer guarantees

We do not offer returns, refunds or exchanges for change of mind. This includes ordering the wrong product or quantity, no longer wanting the product, or finding it cheaper elsewhere.

Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded.

If a product has a major failure, you may reject it and choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will provide an appropriate remedy within a reasonable time. Further rights may apply if the problem is not resolved within that time.

These protections apply to sale items and are not automatically lost because a product has been opened or used.

Please refer to our Returns and Refunds Policy for the process for reporting faulty, damaged or incorrect products.

8. Promotions and discount codes

Promotions and discount codes are subject to any conditions stated when they are offered, including eligibility, expiry dates and product exclusions.

Discount codes must be entered at checkout. Unless the promotion states otherwise, codes cannot be combined or applied retrospectively.

Changes to a promotion will not affect an order already accepted under that promotion.

9. Reviews and customer content

If you submit a review, image or other content, you confirm that it reflects your genuine experience and that you have the necessary rights and permissions to share it.

You retain ownership of your content. By submitting it for publication, you give us non-exclusive permission to display it on our website and make formatting edits that do not change its meaning.

We will seek your permission before using customer photos or testimonials in separate advertising campaigns.

We may remove content that is unlawful, misleading, abusive, contains personal information or infringes another person’s rights. We will not remove a genuine review solely because it is negative.

10. Intellectual property

Our website content, branding, logos, product images, graphics and written materials are owned by Restore Plus or used with permission.

You may view and use our website for personal shopping purposes. Other reproduction, distribution or commercial use requires permission unless allowed by law.

11. Privacy and Shopify

Our store is hosted by Shopify. Personal information is handled as described in our Privacy Policy.

Shopify processes information to operate our store, support checkout and provide its services. Where we use Shopify’s Enhanced Services, Shopify may also process information about interactions with our store, other merchants and Shopify to support features that protect, improve and grow our business.

Information may be processed by Shopify and other service providers outside Australia.

For more information, read our Privacy Policy and the Shopify Consumer Privacy Policy. Applicable Shopify privacy choices are available through the Shopify Privacy Portal.

12. Third-party links and services

Our website may link to third-party websites or offer optional third-party services. Those providers have their own terms and privacy policies.

Please review those terms before using their services. This does not limit our obligations relating to products or services we supply to you.

13. Website availability and corrections

We take reasonable care to keep our website accurate and available. Temporary interruptions may occur because of maintenance, technical issues or circumstances outside our reasonable control.

We may correct website errors and update content. Corrections will not retrospectively change an accepted order without your agreement or another lawful basis.

14. Responsibility and liability

Each party remains responsible for its conduct in accordance with applicable law.

Nothing in these terms excludes or limits our liability where doing so would be unlawful, including our obligations under Australian Consumer Law.

We do not require you to waive consumer rights or accept responsibility for loss caused by our failure to meet our legal obligations.

15. Restricting website access

We may reasonably restrict or suspend access where necessary to address fraud, unlawful activity, a security threat or a serious breach of these terms.

Where appropriate, we will explain the reason and provide an opportunity to resolve the issue. Restricting access does not remove rights relating to an existing purchase, refund or complaint.

16. Changes to these terms

We may update these terms from time to time. The current version will be published on this page with an updated date.

The terms in effect when you place an order will apply to that order unless you agree otherwise or a change is required by law.

17. Governing law and disputes

These terms are governed by the laws of Victoria, Australia.

You and Restore Plus submit to the non-exclusive jurisdiction of the courts of Victoria. This does not prevent you from exercising rights to bring a claim in another court or tribunal where applicable law allows.

If a concern arises, please contact us first so we can try to resolve it. You are not required to complete an internal complaint process before exercising your legal rights.

If any provision of these terms is found to be unenforceable, the remaining provisions continue to apply to the extent permitted by law.

18. Contact us

For questions about these terms or your order, contact:

Restore Plus CO PTY LTD
Email: support@restoreplus.live