Returns and Refunds Policy

Last updated: 2 October 2026

At Restore Plus, we want your order to arrive in good condition and meet the standards you are entitled to expect. Please read this policy before purchasing.

This policy applies to purchases made directly through the Restore Plus online store.

Change-of-mind purchases

We do not offer returns, refunds or exchanges for change of mind, including if you:

• No longer want or need the product.

• Accidentally order the wrong product or quantity.

• Find the product cheaper elsewhere.

• Decide you do not like the product when it otherwise meets its description and applicable consumer guarantees.

This applies to both opened and unopened products. Please check your order carefully before completing your purchase.

Your rights under Australian Consumer Law

Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded by this policy.

If a product has a major failure, you may reject it and choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will provide an appropriate remedy within a reasonable time. If the problem cannot be resolved within a reasonable time, you may have further rights to a refund or replacement.

These rights also apply to discounted and sale products. Opening or using a product does not, by itself, remove your rights.

Faulty, damaged or incorrect products

If your product arrives damaged, appears faulty, does not match its description, or you receive an incorrect item, please contact support@restoreplus.live as soon as reasonably possible.

To help us assess and resolve the issue, please provide:

• Your order number or another proof of purchase.

• A description of the problem.

• Photos of the product and packaging, where available.

• The batch number, where available.

We may request further information or ask you to return the product for assessment. Original packaging is helpful but is not required to make a valid consumer guarantee claim.

We do not impose a fixed reporting deadline that overrides your rights under Australian Consumer Law.

Product safety concerns

If you experience unexpected irritation, excessive heat or another safety concern while using a Thermaease patch, stop using it and contact us.

Please retain the product and packaging if it is safe to do so, as these may help us investigate. Do not send a used or potentially unsafe product back until we provide suitable return instructions.

We assess product concerns individually. Reporting a reaction does not automatically establish a product fault, and it does not prevent you from seeking a remedy where consumer guarantees have not been met.

How to return a product

Please email support@restoreplus.live before sending a product back so we can provide the correct return address and instructions.

If a return is required, package the product safely and retain your postage receipt and tracking details.

Where we confirm a fault or other issue for which we are responsible, we will arrange return postage or reimburse reasonable return costs you have paid. We will cover the delivery cost of any replacement provided to resolve that issue.

We do not charge a restocking fee for returns required under Australian Consumer Law.

Refunds

Where you are entitled to a refund, we will refund the amount paid for the affected product to your original payment method, unless we agree with you on another method.

We will not require you to accept store credit instead of a refund you are legally entitled to receive.

We will process refunds promptly once the entitlement has been established and any necessary return or assessment has been completed. Your bank or payment provider may require additional time for the funds to appear.

Order changes and cancellations

If you need to change or cancel an order, email support@restoreplus.live immediately.

We will check whether your request can be accommodated, but we cannot guarantee changes or cancellations once processing has begun. Change-of-mind cancellations are subject to our agreement.

This does not affect any cancellation or refund rights you have under applicable law.

Missing deliveries

If your order has not arrived or tracking shows delivery but you cannot locate it, contact support@restoreplus.live. We will investigate with the delivery provider and work with you to resolve the issue.

Any remedy will depend on the circumstances and your rights under applicable law.

Contact us

For order concerns, return enquiries or refund requests, contact:

Restore Plus CO PTY LTD
Email: support@restoreplus.live