Privacy Policy

Last updated: 2 October 2026

Restore Plus CO PTY LTD, trading as Restore Plus (“Restore Plus”, “we”, “us” or “our”), operates this website and online store.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase our products, contact us or otherwise use our services (“Services”). It also explains how you can access or correct your information, manage your preferences and make a privacy complaint.

Our online store is powered by Shopify. We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and Australian Privacy Principles where they apply to us.

If this Privacy Policy conflicts with our Terms of Service about the handling of personal information, this Privacy Policy takes precedence. Nothing in this policy limits your rights under applicable law.

Personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number, billing address and delivery address.

• Order and transaction information: products you browse, add to your cart or purchase, order history, payment confirmations and information relating to cancellations, complaints or other order enquiries.

• Payment information: information needed to process your payment, which is handled through Shopify and our payment providers.

• Account information: details used to create and manage your account, where available, and your preferences and settings.

• Communications: information you provide when contacting us, submitting feedback, leaving a review or requesting support.

• Device and usage information: your IP address, browser type, device details and information about how you interact with our website.

• Marketing preferences: your subscription status, consent choices and interactions with our marketing communications.

Please do not send full payment card details by email or through customer support messages.

We do not require health information to process a standard order. If you contact us about a product experience or adverse reaction, you may choose to provide health information. We will only collect sensitive information where reasonably necessary and with your consent, unless otherwise permitted or required by law.

How we collect personal information

We collect personal information:

• Directly from you when you place an order, contact us, subscribe to marketing, create an account or submit information through our website.

• Automatically through cookies and similar technologies when you visit or interact with our website.

• From Shopify, payment providers, delivery providers and other service providers involved in operating our store.

• From connected platforms or services when you choose to interact with us through those services.

You can browse our website or make a general enquiry without identifying yourself where practical. We need certain information to process payments, deliver orders and respond to enquiries. If you do not provide that information, we may be unable to provide the relevant service.

How we use personal information

We use personal information to:

• Process payments, fulfil orders and arrange delivery.

• Send order confirmations, delivery updates and other service messages.

• Manage customer accounts and preferences.

• Respond to enquiries, feedback, complaints and product safety concerns.

• Improve our website, products and customer experience.

• Provide relevant product recommendations and, where used, personalised advertising.

• Send marketing communications where we have the required consent or other lawful permission.

• Detect and prevent fraud, misuse and security incidents.

• Maintain business records, comply with legal obligations and resolve disputes.

We may also use information for related purposes you would reasonably expect, or with your consent, where permitted by law. For sensitive information, those related purposes must be directly related to the purpose of collection.

Marketing communications

We may send promotional emails or text messages where you have subscribed or we otherwise have lawful permission to do so. Making a purchase does not automatically mean you have subscribed to marketing.

You can unsubscribe at any time using the unsubscribe option in our messages or by contacting support@restoreplus.live. We will action unsubscribe requests within five working days.

Unsubscribing from marketing does not stop essential communications about your orders, payments, delivery or customer support requests.

We will not use sensitive information for direct marketing without your consent.

Cookies and similar technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security and remembering preferences.

Depending on the features in use, these technologies may also help us understand website activity, improve our Services and provide relevant advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect how parts of the website work.

Where consent is required for non-essential cookies or similar technologies, we will obtain it and provide a way to change your choices.

How we disclose personal information

We may share personal information with:

• Shopify, which hosts and supports our online store.

• Payment providers, to process transactions and help prevent fraud.

• Delivery and fulfilment providers, to prepare and deliver orders.

• Technology and support providers, to operate our website, maintain systems and provide customer support.

• Analytics and marketing providers, where used, to understand website performance and deliver marketing in accordance with applicable law and your preferences.

• Professional advisers and insurers, where reasonably necessary.

• Regulators, government agencies or other parties, where required or authorised by law.

We may also disclose information when you request or authorise us to do so, or in connection with a proposed business sale, merger or restructuring, subject to appropriate confidentiality and privacy safeguards.

Our relationship with Shopify

Shopify collects and processes personal information to host our store, support checkout, process transactions and provide and improve its services.

Information submitted through our store may be shared with Shopify and its service providers, including providers located outside Australia.

Where we use Shopify’s Enhanced Services, including features supported by Shopify Network Intelligence, Shopify may combine information about your interactions with our store with information about your interactions with other merchants and Shopify. This processing supports features that help protect, improve and grow our business, including relevant advertising.

For these activities, Shopify may be independently responsible for handling your personal information and responding to requests about that processing. Shopify also handles information under its own privacy terms when you use services such as Shop or Shop Pay.

You can learn more through the Shopify Consumer Privacy Policy and manage applicable privacy choices through the Shopify Privacy Portal.

Overseas handling of personal information

Our technology and service providers may store or process personal information outside Australia. Shopify’s international operations and service providers include locations such as Canada and Singapore. Other processing locations depend on the services used.

Restricting product delivery to Australia does not mean all personal information is stored or processed within Australia.

Where required by applicable law, we take reasonable steps to ensure overseas disclosures are subject to appropriate privacy protections.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system or method of transmission is completely secure. Please keep your account credentials confidential and avoid sending sensitive information through unsecured channels.

We retain personal information for as long as reasonably needed to provide our Services, maintain necessary records, comply with legal obligations and resolve disputes. When information is no longer needed, we take reasonable steps to destroy or de-identify it, unless retention is required by law.

If a data breach occurs, we will assess and respond to it and notify affected individuals and relevant authorities where required by law.

Your rights and choices

You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

You can also request deletion of your information. We will consider your request in accordance with applicable law, including any obligations to retain transaction or other records.

Depending on the laws that apply to you, you may have additional rights, including rights to receive a portable copy of your information, object to certain processing or withdraw consent.

To make a request, email support@restoreplus.live. We may ask for information reasonably necessary to verify your identity or an authorised representative’s authority.

We aim to respond within 30 days, or within any shorter period required by law. If more time is needed, we will explain why.

There is no fee to make an access request or request a correction. If a lawful charge applies to providing access, we will explain it before proceeding. If we cannot fulfil a request, we will explain the reason and any available complaint options, unless the law prevents us from doing so.

Children’s privacy

Our store is intended for a general adult audience and is not directed at children.

Where a young person provides personal information, we will consider their capacity to understand and consent to its handling and seek parent or guardian involvement where appropriate.

If you believe a child has provided information that should not have been collected, contact support@restoreplus.live so we can review the matter and take appropriate action.

Third-party websites and public content

Our website may link to third-party websites or platforms. Those services have their own privacy practices, and we encourage you to review their policies before providing personal information.

Reviews, social media comments and other content you choose to publish publicly may be visible to other people. Please avoid including personal or sensitive information you do not want made public.

Privacy complaints

If you have a concern about how we have handled your personal information, email support@restoreplus.live with details of your complaint.

We will review your complaint and aim to respond within 30 days. If we need more time, we will explain the reason and provide an expected response timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where the matter falls within its jurisdiction:

Website: www.oaic.gov.au
Telephone: 1300 363 992

If another jurisdiction’s privacy laws apply, you may also have the right to contact the relevant privacy regulator.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services or legal obligations. The current version will be published on this website with an updated date. We will provide additional notice where required by law.

Contact us

For privacy questions, access or correction requests, complaints, or a free copy of this policy, contact:

Restore Plus CO PTY LTD
Email: support@restoreplus.live